TJL Marketing Ltd

Blog Post

20 Years of TJL

Tracy Light • 14 February 2023

Two Decades On - time to reflect?

It's 20 years ago this week that I started TJL Marketing.  Yes, before you ask, the Internet had begun, but it was pre LinkedIn (that started May 2003!) Facebook wasn't born for another year and other socials such as twitter and Insta were not even thought about until 2006 and 2010.  I have to be honest, the fact that I've reached this 20 year milestone, has stopped me in my tracks!


How did TJL Start?

I started my business in 2003 by taking a leap of faith and leaving full-time employment and responding to an advertisement on a freelancer website for a Marketing Manager position.  I won the work and quickly set up a Limited company and decided to just go for it.  My first customer was an IT company looking to grow their business and they did grow - very well. TJL worked with them for 10 years, and at the same time, I grew my business, eventually growing a team of flexible marketing and communications freelancers and associates, all working remotely.  It seems we were way ahead of our time working remotely and even won a Blackberry Remote Workers award - I never actually used the Blackberry we won and stuck to my Nokia!  To raise the profile of TJL, I worked out of a fantastic flexible hub for start ups and small businesses where you could hot desk - The Hot Office.  I met some brilliant entrepreneurs there and my business thrived for years and we saw off a recession or two. 


How did you grow?

I networked - a lot!  I took permanent offices for a couple of years and it worked well especially as it was on the high street and we had lots of visitors and built up a really good reputation locally.   We did well, still growing the team and working on a real variety of exciting projects and helping many new companies and organisations to grow.  I had such vision and energy and plans to go huge! But, juggling the cash flow, a child under 5 and trying to have another, life in general and the pressure of work was realistically too much and I scaled back to just me and a couple of trusted associates.  Although frustrating, this was the sensible thing to do as the whole point of starting the business was to give me the flexibility to fit in with my family commitments.  The business carried on at a slower pace on purpose and I continued to work with some amazing customers.  To date, TJL has worked with over 150 businesses and charities, including IT companies, angel investment networks, sports organisations, energy companies, sustainability organisations, automotive and entertainment.  It has mainly been start ups and small businesses but also some larger organisations who were targeting the small business sector.  I have learnt an enormous amount about the world of business and continue to learn as each customer brings a new set of challenges and different market sectors.


Flexibility

I was lucky, despite the lack of government support to keep most of my customers during the pandemic, which meant that I kept the business going.  During that time though, I did take the opportunity to take part-time work with a local football club - doing something I had been passionate about for many years - leading an inclusive section for over 100 pan-disability football players.  Since then, I have kept the business going, working for customers who need flexible marketing and comms support.  I still want to keep sharing the knowledge I have built up over the years to help other businesses.


20 years milestone -  Reflection

It's only natural to look back when you reach such a milestone to reflect on what went well, what could have gone better or what I could have done differently.  Below are some notes which new business start ups may find helpful:


Starting the business - Going for it - I have no regrets - starting the business gave me the ability to choose the work I wanted to get involved with and, at the same time, build something that fitted with my home life.   It wasn't always easy as the work load was often high and juggling capacity with demand was a learning curve.


Networking - this was the most valuable piece of business growth work I did.  Building a local network meant that most of the time, I had regular referrals and I didn't every have to do very much lead generation.  Eventually I didn't need to go to so many networking events, and I over the years, chose only those that worked for me.  LinkedIn played a bigger part later on too.


Agile - having the offices was a commitment that in hindsight we probably shouldn't have got into but I was able to revert to working from home and continue the business without changing the model too much.  Working out of my kitchen with a group of freelancers was fun at first, but not recommended for more than a few weeks, but once it scaled back it was much more manageable and more profitable in the long run. 


Flexible Freelancers - I would review how I did this if I did it again as I often ended up finishing projects or covering which added to my workload on top of running the business. Using associates who take ownership of the project has been a better model.


Partnerships - when working for small businesses, often there is more than one director.  Establish who is giving you the direction and avoid your customer's company politics and having to facilitate lengthy discussions amongst business partners when you really just want to get on with the project in hand.  I spent far too many hours in lengthy board meetings that I didn't need to be in.


Pick your projects and customers - although it's tempting to say yes to any business especially if you need the work urgently, pick your customers carefully, look up their accounts and don't rush into taking something on.  I learnt the hard way with a few.  If anyone offers you a lower rate with commission for introductions - think carefully and get a contract signed.


Don't under estimate your worth - what has taken you years of experience and knowledge to build up is so valuable.  It might be a throw away comment to you, but it's often worth a lot to the business you are working with and often underestimated the difference you have made.  Make sure you are confident in your ability and charge your value.


Trust your Instinct - if something doesn't feel quite right, it probably means that it isn't.  Take a step back and think it through, put it on hold or don't get involved.  The right work will come along.


Thank you to all those organisations I have worked with along the way and to the trusted associates too.  I'm not going to say here's to the next 20 years, but for now, it's still exciting to see where we go from here.  I think possibly it will included working with more sport organisations, but lets watch this space!


Happy to chat.  Get in touch via LinkedIn or @tracylight - insta & twitter. 




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The Information Commissioner's Office (ICO), the UK's data protection regulator is currently writing to all small businesses to ensure that they have registered their business in line with The Data Protection (Charges and Information) Regulations 2018. It requires that every business that processes personal information needs to pay a yearly fee or either £40 or £60 depending on the size of your business. If you are not registered and payed up yearly then you could be fined up to £4000. There are not many situations where you would be exempt from paying a fee, but you can check at: www.ico.org.uk/fee-checker or call the helpline on: 0303123 1113. You will also be asked to appoint a Data Protection Officer for your business if your business is of a certain size. Follow the guidance on the registration form. You can find further information relating to data protection at: www.ico.org.uk/hub If you are a charity or non-profit organisation, please contact us and we can put you in touch with a governance and data protection specialist who would be happy to organise a free consultation.
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It certainly feels like we are in the middle of a weird film at the moment. Coronavirus /COVID-19 has swept through the globe and so many are facing the most challenging times - we could never have imagined such an immense change to our life, the life that many of us have taken for granted up until now. I have been fortunate that I have been working at home throughout this difficult time. My business has been providing virtual marketing since 2003, even winning a 'Remote Working' award many many years ago when our remote team of marketing professionals were seen to be trail blazing! Working flexibly for other small businesses has enabled me to juggle work and to be able to look after my family. It's not always been easy, but I have always been grateful for not having to commute and try to get back for the school run especially when trains have been so unreliable at times. Last week because of the high risk to our family for various reasons, we took both our boys out of school and embarked on the home school journey. Schools are now set to close in two days time for months apparently, but what felt like a scary ordeal - having to home school two very lively boys, both with additional needs, whilst working hasn't been as bad as all that so far. So here comes a few top tips from a non-expert; Get their buy in Explain what's happening and get an agreement to do some work every day. Use the same rewards that you would if they had a good day at school - ours has always been screen time or tv. Plan your time Planning your time when working from home is key. Having a routine for the home schooling is also really important. 09.00 registration at the kitchen table, which is turned into a school desk whilst they go upstairs and get dressed for the day. Hastily clearing the cereal bowls and toast crumbs and getting everything set up - laptops, paper, rulers, pens etc. Hide the Ipads and TV remotes! Have a timetable and a plan of action for the day prepared ready. Include your working times. Set work for the kids that they can get on with first and once they are up and running - you can then work on your emails and any work that doesn't require a call. Go with the flow Everyone is different, don't be too rigid in following the curriculum to the letter - work out what makes your kids motivated to learn and let them have some control in what they do. They will be feeling uneasy about the whole situation so give them some control. GIve them choices - it doesn't matter what order you do things in. Have rewards to work towards and clear boundaries. Have a timetable, yes, but if they are engrossed in something then let them carry on and you can get a few things done then too. In the scheme of things - it's more important they are okay in themselves rather than knowing all their times-tables back to front. Stay Calm Easier said, but we have a lot of time, so it's more important that everyone's mental health takes priority over everything. Don't force them to work. If they need some time to chill, watch a movie or play some games etc. then let them, but try and get their agreement to do something afterwards or the next day. If they go off on a tangent with what they are doing - it doesn't matter for now. Don't shout at them - they need to feel safe more than ever. Be kind to yourself and them. Give your self time somehow. Yoga and mediation music both the children and you will help or a nice cuppa. Listen to music together - we have 3000 LP's to get through! Stay connected Don't watch the news every 10 minutes. Talk to friends and set up face time meets for the kids or use an online meeting platform such as www.zoom.com A sample school timetable (this has been working for us, but everyone will be different, so this is an example) 09.00 Registration (this takes a while as my 9yr old has many fictitious names on it!) 09.15 to 10.15am first session of planned work. (don't be too rigid - go with the flow if something else is interesting to them and it's learning, let them do it. Keep a log of what they are doing so you can check to see what they need to do long-term. 10.15 to 11.00 - PE - if you have a garden - go outside and do something preferably that involves some kind of cardio - curcuits, a tag game, football. Or if you don't have a garden, try an indoor fitness class of some kind or yoga - there are lots of You Tube or TV sessions to try . (check them first). If you have another parent/carer in the house get them to take this session or the next one so you can work uninterrupted or catch your breath! Although remember it's good to get some fresh air and exercise yourself. 11.00 to 11.30 - snack and break - this is your chance to make any calls if timings work. 11.30 to 12.30 - second session of planned work. Helping where needed and carrying on with your work/jobs 12.30 to 1.30 - Lunch. Do something simple or get them to make it. You can work whilst they are having lunch or take a break yourself. 1.30 to 2.30 third session - this is the hardest session to get going as they are slowing down after lunch so plan something easy or fun for the final session so that they are motivated. 2.30 to 3.30 PE 3.30pm Finish and free time - give them back their screens and then you can work for a couple of hours. The above is a rough outline - it won't always work like this in practice, but it helps in our house to have a plan. Plan what works for you and your family not what someone else is doing - my boys need a lot of routine and these timings may be too long for some - there has been a lot of flexibility in it. Don't be hard on them or yourself! Also, remember when you add up the amount of time they spend learning at school each day, it probably adds up to less than 3 hours. Ask for help There is a huge network of home educators - tap into their knowledge and ask them for advice - many have been doing this for years! Schools are working hard to run distance learning for pupils and will help you where possible. Take things slow. It doesn't have to start straight away. They will need some time to adapt to what's happening. Good luck, please follow the advice from the government and stay safe everyone. x Free resources Twinkl https://www.twinkl.co.uk This is more for printouts, and usually at a fee, but they are offering a month of free access to parents in the event of school closures . BBC Learning http://www.bbc.co.uk/learning/coursesearch/ This site is old and no longer updated and yet there's so much still available, from language learning to BBC Bitesize for revision. No TV licence required except for content on BBC iPlayer. BBC Newsround https://www.bbc.co.uk/newsround Depending on the age of your children, it is good for them to be aware of what is happening currently, including making sure they know about the work of the NHS in all capacities, the many volunteers and the important jobs everyone is doing to help the most vulnerable. Jo Wicks - The Body Coach - 9am live workouts for kids: https://www.youtube.com/channel/UCAxW1XT0iEJo0TYlRfn6rYQ https://www.british-sign.co.uk/ British Sign Language are offering reduced fees and no cost for some during this difficult time. What a positive thing to do - to learn sign language. Futurelearn https://www.futurelearn.com Free to access 100s of courses, only pay to upgrade if you need a certificate in your name (own account from age 14+ but younger learners can use a parent account). Seneca https://www.senecalearning.com For those revising at GCSE or A level. Lots of free revision content. Paid access to higher level material. Openlearn https://www.open.edu/openlearn/ Free taster courses aimed at those considering Open University but everyone can access it. Adult level, but some e.g. nature and environment courses could well be of interest to young people. Blockly https://blockly.games Learn computer programming skills - fun and free. Scratch https://scratch.mit.edu/explore/projects/games/ Creative computer programming Ted Ed https://ed.ted.com All sorts of engaging educational videos National Geographic Kids https://www.natgeokids.com/uk/ Activities and quizzes for younger kids. Duolingo https://www.duolingo.com Learn languages for free. Web or app. Mystery Science https://mysteryscience.com Free science lessons The Kids Should See This https://thekidshouldseethis.com Wide range of cool educational videos Crash Course https://thecrashcourse.com You Tube videos on many subjects Crash Course Kids https://m.youtube.com/user/crashcoursekids As above for a younger audience Crest Awards https://www.crestawards.org Science awards you can complete from home. iDEA Awards https://idea.org.uk Digital enterprise award scheme you can complete online. Paw Print Badges https://www.pawprintbadges.co.uk Free challenge packs and other downloads. Many activities can be completed indoors. Badges cost but are optional. Tinkercad https://www.tinkercad.com All kinds of making. Prodigy Maths https://www.prodigygame.com Is in U.S. grades, but good for UK Primary age. Cbeebies Radio https://www.bbc.co.uk/cbeebies/radio Listening activities for the younger ones. Nature Detectives https://naturedetectives.woodlandtrust.org.uk/naturedetectives/ A lot of these can be done in a garden, or if you can get to a remote forest location! British Council https://www.britishcouncil.org/school-resources/find Resources for English language learning Oxford Owl for Home https://www.oxfordowl.co.uk/for-home/ Lots of free resources for Primary age Big History Project https://www.bighistoryproject.com/home Aimed at Secondary age. Multi disciplinary activities. Geography Games https://world-geography-games.com/world.html Geography gaming! Blue Peter Badges https://www.bbc.co.uk/cbbc/joinin/about-blue-peter-badges If you have a stamp and a nearby post box. The Artful Parent https://www.facebook.com/artfulparent/ Good, free art activities Red Ted Art https://www.redtedart.com Easy arts and crafts for little ones The Imagination Tree https://theimaginationtree.com Creative art and craft activities for the very youngest. Toy Theater https://toytheater.com/ Educational online games DK Find Out https://www.dkfindout.com/uk/?fbclid=IwAR2wJdpSJSeITf4do6aPhff8A3tAktnmpaxqZbkgudD49l71ep8-sjXmrac Activities and quizzes Khan Academy https://www.khanacademy.org Especially good for maths and computing for all ages but other subjects at Secondary level. Note this uses the U.S. grade system but it's mostly common material Thank you to Home Educators who compiled many of the links above. I have added a few too.
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